Replacement is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
If the buyer faces any problem with the product, he/she will have the option to use the return policy as specified by the seller.
This Return Policy covers the buyer against ‘damaged’, ‘defective’ and ‘not as described’ products – for both, brand new and refurbished segments.
At opbindia, we take our customer’s satisfaction seriously. If you receive a product that is missing, broken, or different from your order, please send us an unboxing video and a photo within 48 hours of delivery to support@opbindia.com. For defective products, please send us a photo and video within 72 hours. We will do our best to resolve the issue and provide a replacement or refund.
Should a customer wish to submit a replacement request for a second time, subsequent to having filed a replacement request for a previous order, it is a requisite that the customer submits their request for the second order within a time frame not exceeding 24 hours from the point of delivery or receipt of the order. Failure to initiate the replacement request within this specified time frame may result in the customer forfeiting their eligibility for a replacement.
Refund is only approved in case Replacement is not available with Sellers.
For all products, the policy on the product page shall prevail over the general returns policy.
The exchange and replacement will be subject to availability of the stock.
No Return Categories– Products in this category are not returnable due to their nature or other reasons.
1. All software versions & updates will be basis Brand Policy & guidelines. Opbindia is not responsible for any such guidelines or policy changes by the Brands.
In order to help you resolve issues with the product, the seller’s authorized personnel may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
For any other issues with the product you may contact Xtracover @87-2771-7789 or mail us on contactus@opbindia.com
After pick-up, the product will be checked for the following conditions once the same is received by seller:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number will be matched. |
| Complete Product | All in-the-box accessories (like chargers, cable, etc.), as applicable, freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
Replacement / Refund shall be processed only in case if the above conditions are met. We would request you to please ensure above for faster processing of your replacement/refund.
The damage conditions for the refurbished products shall be as provided on the product page.
The field executive will refuse to accept a return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
1. Where can I check the status of my return?
You can visit the ‘My Orders’ section of your opbindia account to check the status of your return or you can contact our help-desk.
2. If I request for a replacement, when will I get it?
Visit ‘My Orders’ to check the status of your replacement or call up our support @85-2771-7789
The replacement is initiated after the original delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details or can visit our Helpdesk on any working days.
3. Can items be returned after the time period mentioned in the Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the returns policy.
4. Do I have to return the accessories when I return a product?
Yes, the accessories if any has to be returned along with the product.
5. What should I do if I have an issue with my product after the return period?
All products sold on Opbindia are covered under limited warranty for a period as described in the warranty card or website at the time of purchase of device. You are requested to log your support ticket for warranty by calling us @ 85-2771-7789 or write to us at support@opbindia.com
- Where do I send my return?
In instances of both pickup and self-transportation, you should guarantee that your location is printed/composed on your profits package with the OPB INDIA request # if it’s not too much trouble, additionally incorporate the first receipt as verification of procurement with the return.
- OPBINDIA
2541/6, 3rd Floor,
Beadonpura, Karolbagh
NewDelhi – 110005 DL, India - Mobile: 85277217789
- Email: support@opbindia.com
Refund Policy
1. What is the Condition Of Refund?
Refund is only initiated in case the product is returned within return period window (3 days from the date of delivery) for the reasons specified as below.
- Mismatch in Product received with respect to product ordered
- Functional defect in the product
- Replacement not available or replacement not being availed.
- The grade mentioned on website doesn’t matches with the grade of phone delivered.
2. My bank is still deducting EMI even though I have cancelled my order, why?
Please get in touch with your card issuing bank and they will help you out.
3. My order has been cancelled, when will I get my refund?
Once your order is cancelled and you receive a confirmation from us saying that your refund has been initiated, it will be credited as per the following timelines depending on your mode of payment. Refund will be credited to the same mode from which you made payment and takes 7-10 days to reflect depending on banks.
4. I have returned my product, when will I get my refund?
Refund is initiated once the device is received by the seller. It takes 7-10 days of time to reflect in the bank account / credit card / or the payment mode depending on the bank.
5. How can I know the status of my refund?
You can connect with our help desk @ 85-2771-7789
6. How will I get my refund for returning an item I paid for with Pre-Booking /Prepaid Option?
For your ‘ Pre-Booking/Prepaid ‘ order, you will get the amount refunded to your bank account. You can update your bank account details with our Helpdesk while opting for a refund.
- How long will the Cycle take?
In light of your area, the interaction may require as long as 15 days. It relies on the dispatch benefits also, when gotten, we will start the substitution after it passed our assessment interaction which may require 48 hours. In the meantime, we will keep you educated regarding the substitution interaction, by sending your email notice about the situation with the bring cycle back.
- Any charge for bringing products back?
We give one free converse shipment. We likewise don’t charge for any pickup or administrations masterminded by us. On the off chance that your pin code does exclude from our pickup administration or you would prefer not to hang tight for pickup administration, you can generally dispatch the things to us at our “Bring Desk back”.
- Can I demand conveyance outside India?
Presently, opbindia.com just conveys inside India.
General Rules for a Successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on-the-spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opine that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered, and you received a delivery confirmation email report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
For any other issues with the product, you may contact OPB INDIA Customer Support – support@opbindia.com
During pick-up, the product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number will be matched. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), as applicable, freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The damage conditions for the New/Refurbished products shall be as provided on the product page.
The field executive will refuse to accept a return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by OPB INDIA.
For Customer Support – support@opbindia.com